TERMS & CONDITIONS - Happy Chimney Sweep & Wood Stoves

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1. SWEEPING 

2. DAMAGE

3. PREPARATION 

4. COVID SAFETY INFO 

5. RE-ARRANGING APPOINTMENT 

6. FEEDBACK 

7. USEFUL INFORMATION

8. CERTIFICATES 

9. ARRIVAL 

10. COWLS & BIRD GUARDS 

11. STOVE FIREBRICKS 

12. POT & COWL FITTING, ROOF REPAIRS & LINER INSTALLATION 

13. WASTE 

14. PAYMENT 

 

1. SWEEPING COST

Quoted cost is as long as there are no problems, blockages or bird nests or is exceptionally dirty. The flue must have standard access to clean it and the flue be a standard two storey height. Extra charges will apply if it is not a standard sweep, is over average annual amount of soot or other repairs are needed (stove fire cement, door rope, firebricks etc)

Happy Chimney Sweep will do their best to keep you informed of any issues if they arise.

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2. DAMAGE

In the process of opening your stove, removing baffle plates and sweeping your stove it is possible for damage to occur through no fault of the sweep. We are not responsible for any damage that occurs. We do our best to protect the stove or appliance at all times.

 

3. PREPARATION

... Any Aga's and Boilers being swept must be turned off the night before our visit.

... Open Fires or Stoves being swept should not be alight on the day of our sweep.

... Please clear all ornaments and items from fireplace and mantel piece being swept.

... Ensure there is clear space around the fireplace being swept for access to the chimney/appliance.

 

4. COVID SAFETY INFO

Covid Safety Info: Happy Chimney Sweep will observe all social distancing rules and will wear protective clothing, a mask and gloves whilst in your property.

We will do our utmost not to touch any belongings/furnishings in your property during working other than absolutely necessary.

For internal works (sweeping etc) please leave all the entry & work room doors open (so no handles are touched) giving clear access to the work area.

All discussions on work required or issues that may arise will be done at the correct distance and outside where possible.

Invoice will be by email and you can bank transfer payment.

Safety Advice for general information: Any used fireplace or Stove or solid fuel boiler needs at least annual sweeping by a professional to ensure it's safe to use and for household insurance purposes.

Stoves with liners may need sweeping annually to validate the liner guarantee.

 

5. RE-ARRANGING APPOINTMENT

If you need to re-arrange this date or have any questions please contact the office by replying to this message or email [email protected] or text to 01271 520690. Office is open every day but part time, so will reply to any enquiry at the earliest opportunity.

Thank you, we value your custom.

Please do not hesitate to get in touch with any future related work.

 

6. FEEDBACK

It would be really kind if you would consider leaving us a review:

Checkatrade:

https://www.checkatrade.com/give-feedback/trades/HappyChimneySweep

Facebook:

https://www.facebook.com/pg/happychimneysweep/reviews/

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7. USEFUL INFORMATION
(note some may not apply to your booked job):

 

8. CERTIFICATES

We provide a Sweeping certificate which proves for your insurance that you are maintaining your fire/stove. Sweeping Certificate is supplied by email - please ask on the day if you would prefer a paper certificate posted to you.

 

9. ARRIVAL

The stated/agreed arrival time is the time within which we will arrive, this timescale does not necessarily include the time taken to complete your job, so kindly ensure you are available after the stated arrival time to be present for the works. We always aim to achieve the stated arrival time, but on rare occasions a previous job or traffic conditions will delay arrival. Happy Chimney Sweep will always try to phone or text to inform you of any delays. In exceptional circumstances we may have to postpone your appointment (very rare that we do this).

 

10. COWLS & BIRD GUARDS 

The process of sweeping involves sending a brush to the top of the chimney, and relies on the Bird Guard / Cowl being fitted correctly and in good condition. If the bird guard/cowl is a quality item, fitted correctly and in good condition no amount of force that can be exerted by a chimney sweep/brush should be able to dislodge it. However in the case where the bird guard has

been degraded by time, worn away/disintegrated by soot or incorrectly installed; Happy Chimney Sweep can take no responsibility for the replacement or repairs, possibly caused if it is dislodged during the process of sweeping. Replacement of worn out, badly fitted or disintegrated cowls are at customer cost.

 

11. STOVE FIREBRICKS 

The utmost care will be taken of your property during a Stove Sweep, but Happy Chimney Sweep are not responsible for replacement of stove 'Fire Bricks'. Firebricks often crack and break during normal use and do have a limited life span. If they are weak, cracked or damaged at the time of sweeping they are likely to completely break during sweeping. Replacements will be chargeable for parts and labour to fit.

 

12. POT & COWL FITTING, ROOF REPAIRS & LINER INSTALLATION 

All roof/outside work is subject to weather conditions on the day - if rain or windy weather we will need to re-book your appointment to another day. Some jobs need 2 operatives, if one is unable to attend on the appointment date we will need to re-book. Standard price is for an average two storey building with straight forward access (ladder access to all parts/sides of the property). If a very tall building or very difficult access there may be extra charges to complete the works. Where possible Happy Chimney Sweep will keep you informed throughout the process.

Note: The utmost care will be taken of your property and roof during a works, but Happy Chimney Sweep are not responsible for replacing breakage of weak/old tiles and tile replacement costs are not included in any roof works

Estimate given. However, if any tiles are damaged during the roof work; Happy Chimney Sweep will repair if possible or if you have replacement tiles we will happily fit them without charge.

 

13. SWEEPING WASTE

Soot and debris from the sweep is bagged and placed in your rubbish bin. Due to licensing laws for rubbish disposal we cannot take it away. If you wish to use the soot on your garden just let us know. It is a good fertiliser and also has a liming effect, so wood ash can remedy excessively acidic soils (do not use near acid loving plants like azaleas or potatoes). Humus retains water as it is like a gel, so soot-enriched soil should need watering less often.

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14. STOVE INSTALL & FIREPLACE REMOVAL WASTE

Note we are not registered waste carriers, therefore we do not take away rubble or the waste left over after a stove installation or fireplace removal.

If you don't know a local waste carrier, you can always find one in your local magazine.

 

15. PAYMENT

Payment due on completion, an invoice will be provided with payment details:

Account Name: Happy Wood Stoves Ltd
Account number: 41699985
Sort Code: 04-00-04
Monzo Bank

Please note we no longer accept card payments. 

 

16. THE SERVICE OF SWEEPING

Sweeping is an annual maintenance service that all working chimneys need. The chimney sweep can sometimes identify faults or issues with the chimney during the sweeping process. However not all faults or chimney issues can be identified with a sweep. The sweeping process removes the build up of soot from inside the liner/chimney and help keep the airways free of the buildup inside a stove. In the case of a chimney having cracks and not being sound, this would be difficult to identify/impossible with a sweep. Identifying leaking issues would require smoke testing. Sometimes even this wouldnt highlite issues. If your chimney is leaking and you smell smoke in an upstairs bedroom during the lighting of a fire, stop the fire if possible as soon as possible. The only solution in this case would be a relining of the chimney.