TERMS & CONDITIONS - Happy Chimney Sweep & Wood Stoves

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1. PREPARATION 

2. COVID SAFETY INFO 

3. WASTE

4. DAMAGE

5. HEARTH DAMAGE 

6. STOVE & LINER ROOF WORKS

7. STOVE PIPES

8. DECORATION

9. RE-ARRANGING APPOINTMENT

10. FEEDBACK

11. CERTIFICATES

12. ARRIVAL

13. POT & COWL FITTING, ROOF REPAIRS & LINER INSTALLATION 

14. LATE CANCELLATION OF INSTALLATION

15. ADDITIONAL WORK

16. PAYMENT 

17. CHANGES TO THE FLUE SIZE

18. PAYMENT

 

1. PREPARATION

Any existing Open Fires or Stoves in the fireplace/stack relating to the works should not be alight the night before or on the day of our works.

Please clear all ornaments and items from fireplace and mantel piece.

Ensure there is clear space around the fireplace for access to the chimney.

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2. COVID SAFETY INFO

Covid Safety Info: Happy Chimney Sweep will observe all social distancing rules and will wear protective clothing, a mask and gloves whilst in your property.

We will do our utmost not to touch any belongings/furnishings in your property during working other than absolutely necessary.

For internal works (sweeping etc) please leave all the entry & work room doors open (so no handles are touched) giving clear access to the work area.

All discussions on work required or issues that may arise will be done at the correct distance and outside where possible.

Invoice will be by email and you can bank transfer payment.

Safety Advice for general information: Any used fireplace or Stove or solid fuel boiler needs at least annual sweeping by a professional to ensure it's safe to use and for household insurance purposes.

Stoves with liners may need sweeping annually to validate the liner guarantee.

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3. WASTE 

Note we are not registered waste carriers, therefore we do not take away rubble or the waste left over after a stove installation or fireplace removal.

If you don't know a local waste carrier, you can always find one in your local magazine. If you would like us to find one for you please let us know at time of booking and we can add the costs to the invoice.

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4. DAMAGE 

Even though we do our best to take care of the surroundings of a fireplace, we cannot be held responsible for damage that occurs in the process of a stove installation to delicate tiles or other decorative work. Including tiles that get damaged, paint getting scratched, walls getting bumped, hearths getting scratched and other examples of unforeseen damages.

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5. HEARTH DAMAGE

We cannot be held responsible for any damage that may occur to hearths during installation, maintenance, repair or use. This includes but is not limited to cracks, chips or scratches etc. While we take every precaution to ensure that your hearth is not damaged, there is always a risk of accidental damage.

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6. STOVE LINER - ROOF WORKS 

All roof/outside work is subject to weather conditions on the day - if rain or windy weather we will need to re-book your appointment to another day. 

The utmost care will be taken of your property and roof during a liner installation, but Happy Chimney Sweep are not responsible for replacing breakage of weak/old tiles and tile replacement costs are not included in any liner Installation Estimate given. However, if any tiles are damaged during the roof work; Happy Chimney Sweep will repair if possible or if you have replacement tiles Happy Chimney Sweep will happily fit them without charge. 

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7. STOVE PIPES

Stove  pipes come in 2 main sizes. We base our quotation on the best information we have at the  time. If the stove you order has  a  different size, please bear in mind this will impact your quotation and possibly lead to delays in installation.  Once  you order your stove, please inform us and specify your stove pipe size. 

Parts delays: sometimes due to supply issues parts may be delayed, this can have an impact on installation dates.

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8. DECORATION

Re-decoration or re-plastering are not part of the Installation Estimate or work. The utmost care will be taken off your property during a Stove Installation, but Happy Chimney Sweep are not responsible for redecoration or repair of wall plaster areas. After Stove installations (especially if the fireplace area needs alteration), despite all the care taken, damage may occur and you may need to redecorate the immediate area. On rare occasions weak wall plaster can chip or fall off and repairs to plaster and redecoration may be needed by an appropriate professional. 

For this reason we recommend any decoration of the room/fireplace area is done after an installation and not before. 

 

9. RE-ARRANGING APPOINTMENT

If you need to re-arrange this date or have any questions please contact the office by replying to this message or email [email protected] or text to 01271 520690. Office is open every day but part time, so will reply to any enquiry at the earliest opportunity.

Thank you, we value your custom.

Please do not hesitate to get in touch with any future related work.

 

10. FEEDBACK

It would be really kind if you would consider leaving us a review:

Checkatrade:

https://www.checkatrade.com/give-feedback/trades/HappyChimneySweep

Facebook:

https://www.facebook.com/pg/happychimneysweep/reviews

 

11. CERTIFICATES

HETAS send certificates to you once the certification is complete. We complete the application once full payment has been received.

 

12. ARRIVAL

The stated/agreed arrival time is the time within which we will arrive, this timescale does not necessarily include the time taken to complete your job, so kindly ensure you are available after the stated arrival time to be present for the works. We always aim to achieve the stated arrival time, but on rare occasions a previous job or traffic conditions will delay arrival. Happy Chimney Sweep will always try to phone or text to inform you of any delays. In exceptional circumstances we may have to postpone your appointment (very rare that we do this).

 

13. POT & COWL FITTING, ROOF REPAIRS & LINER INSTALLATION 

All roof/outside work is subject to weather conditions on the day - if rain or windy weather we will need to re-book your appointment to another day. Some jobs need 2 operatives, if one is unable to attend on the appointment date we will need to re-book.

Standard price is for an average two storey building with straight forward access (ladder access to all parts/sides of the property). If a very tall building or very difficult access there may be extra charges to complete the works. Where possible Happy Chimney Sweep will keep you informed throughout the process.

Note: The utmost care will be taken of your property and roof during a works, but Happy Chimney Sweep are not responsible for replacing breakage of weak/old tiles and tile replacement costs are not included in any roof works

Estimate given. However, if any tiles are damaged during the roof work; Happy Chimney Sweep will repair if possible or if you have replacement tiles we will happily fit them without charge.

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14. LATE CANCELLATION OF INSTALLATION

 If an installation is cancelled within 7 days of the installation date, a cancellation charge of 50% of the quoted amount will apply.

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15. ADDITIONAL WORK

Due to the nature of the work, additional work may need to be undertaken that is not forseen at the time of quotation. Quotations are always base don our best estimation of the work required, but we cannot forsee every circumstance. For example: If during the installation of a flue, it is found that the flue is blocked and additional work needs to be undertaken to clear a blockage, this can either be done by yourselves or we will charge depending on the amount of work needed to be completed.

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16. PAYMENT 

We ask for a 50% deposit of the full installation cost, sometime before the installation date, after we have sent an invoice. This confirms your booking and saves the date. It also allows us to pay for all the parts for your install. We are a small company (only 2) and this helps us by keeping our cash flowing.

The final 50% payment is requested once the job is completed, ie on the day of installation. This is before you receive your certification. The HETAS certificate is applied for and goes to HETAS and the local council, as we are not in control of this process and depending on how busy they are it can take between 2-6 weeks to receive the certificate in the mail. As we also need to pay for the certification before you receive it, we ask for this final payment upfront.

If you have ordered a stove, then we need 100% of the cost of the stove upfront as we have to pay the full amount to the supplier before delivery.

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17. CHANGES TO THE FLUE SIZE

During the quotation process we base our pricing on the size of the flue either 5" 125mm or 6" 150mm, the difference in price between 5 and 6 inch could be upwards of £500 depending on the amount of additional parts needed to be purchased. During the booking process we do ask for the details fo the stove, but we cannot take full responsibility if the fact that the estimate has been made based on a flue size different to the size of the stove ordered. Please check this during your stove purchase and if the flue size is different, please let us know as soon as possible so we can change the estimate.

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18. Payment by Bank Transfer:

Account Name: Happy Wood Stoves Ltd
Account number: 41699985
Sort Code: 04-00-04
Monzo Bank

Please note we no longer accept card or cash payments.

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